Returns Policy
PRINTS
Thank you for your custom. As you can appreciate, every print is a custom order made especially for you. Each piece is individually produced to your specifications once your order is placed, which means we're unable to accept returns for change of mind or if you simply decide you no longer want the item.
Quality Guarantee
We take great pride in the quality of our prints. If your order arrives damaged, defective, or incorrect due to an error on our part, we'll make it right. Simply contact us within 14 days of delivery at info@martinobakke.com, available Mon-Fri 9am-4pm Central European time, and we'll arrange a replacement or refund at no cost to you.
What We Need From You
If there's an issue with your order, please email us with:
- Your order number
- A brief description of the problem
- Photos of the issue (if applicable)
We'll review your case promptly and work with you to resolve it.
CARDS
Returns Policy - True North Spirit Compass Card Decks
Thank you for your purchase. Our True North Spirit Compass card decks are stock items rather than custom orders, which means they're covered by standard consumer rights.
14-Day Return Period
If you're not completely satisfied with your card deck, you have 14 days from the date of delivery to contact us and arrange a return. To be eligible for a return, the deck must be unopened and in its original, sealed condition.
How to Return
To initiate a return, please contact us within 14 days of receiving your order at info@martinobakke.com, available Mon-Fri 9am-4pm Central European Time with:
- Your order number
- Reason for return
We'll provide you with return instructions. Please note that return postage costs are the responsibility of the customer, unless the item is faulty or we've sent you the wrong product.
Refunds
Once we receive your returned deck and confirm it's unopened and in saleable condition, we'll process your refund to your original payment method within [5-7] business days. We will not cover the cost of return shipping.
Damaged or Faulty Items
If your oracle card deck arrives damaged or defective, please contact us immediately at info@martinobakke.com with photos of the issue. We'll arrange a replacement or full refund, including return postage costs.
Quality Guarantee
We take great pride in the quality of our card deck. If your order arrives damaged, defective, or incorrect due to an error on our part, we'll make it right. Simply contact us within 14 days of delivery at info@martinobakke.com, available Mon-Fri 9am-4pm Central European Time, and we'll arrange a replacement or refund at no cost to you.
What We Need From You
If there's an issue with your order, please email us with:
- Your order number
- A brief description of the problem
- Photos of the issue (if applicable)
We'll review your case promptly and work with you to resolve it.
GENERAL
Delivery Address
Please ensure your delivery address is correct when placing your order, as we cannot be held responsible for items sent to an incorrect address provided by you.
Questions?
If you have any concerns about your order, please don't hesitate to get in touch at info@martinobakke.com, available Mon-Fri 9am-4pm Central European time. We're here to help.